stray Terms of Use

These terms govern your use of stray, our online gaming platform available where local law permits. By opening an account at stray, you agree to comply with these conditions, our deposit and withdrawal policies, market settlement rules, and dispute resolution procedures.

We at stray operate a multi-product service covering football sportsbook (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our platform processes deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet. These terms apply to all account holders and all transactions conducted on stray.

Account opening and eligibility

When you join stray, you confirm that you are of legal age in your jurisdiction and that access to our services complies with local law. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your use of stray is lawful where you reside. We at stray reserve the right to restrict or terminate access to users in jurisdictions where our services are not legally permitted.

To open an account at stray, you provide your name, national ID or passport number, phone, email, and address. We verify this information against public records and your payment provider's database. Verification typically completes within moments; complex cases may require proof of address. Once verified, you can deposit funds and place wagers. We maintain the right to request additional documentation at any time to comply with regulatory requirements.

Deposits and payment methods

We at stray accept deposits through six e-wallet providers and four major Indonesian banks. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment) are instant — your stray wallet balance updates within seconds of confirming the transaction in your e-wallet app. e-wallet, our unified QR code standard, processes similarly. Bank transfers via virtual account (mobile banking, local payment, online payment, e-wallet) are processed during standard banking hours and typically settle within five to fifteen minutes.

When you deposit at stray, funds are credited to your account wallet and held in trust for your wagers. We do not charge deposit fees. Your payment credentials (e-wallet password, bank PIN) are never stored by stray — they remain with your payment provider. If a deposit fails, we investigate the cause and either retry the transaction or refund the amount to your payment method. Refunds typically process within one to two business days.

Wagers and market settlement

When you place a wager on stray, you confirm that you understand the market rules, odds, and settlement conditions. Odds are displayed in real time and may fluctuate. Once you confirm your wager, that odds value is locked into your ticket. Markets settle according to official outcomes — Liga 1 results come from the Indonesian Football Association, Champions League from UEFA, live-dealer outcomes from our broadcast, esports results from tournament organizers.

Settlement typically occurs one to two hours after the official result is confirmed. We maintain detailed records of every wager, odds, and settlement decision in your account history. If you dispute a settlement, our records provide the documentation needed to investigate. We at stray reserve the right to void wagers if we detect fraud, manipulation, or violation of market rules.

Our stray terms establish clear expectations for account use, payment processing, market settlement, and dispute resolution so all players understand their rights and obligations.

Withdrawals and dispute resolution

We process withdrawals back to the same payment method you used to deposit. If you funded your stray account via LinkAja, your withdrawal goes to e-wallet. If you used a mobile banking virtual account, funds return to your registered local payment personal account. We review each withdrawal request subject to standard verification windows. During business hours, most withdrawals are approved within one business day. E-wallet withdrawals typically settle the same day; bank transfers follow standard inter-bank timelines of one to two business days. We do not charge withdrawal fees.

If you dispute a settlement, withdrawal delay, or account issue, contact our support team with documentation of the transaction. Our stray team investigates disputes within five business days and provides a written response. If you remain unsatisfied, you may escalate your dispute to our compliance officer. We maintain detailed records of all disputes and resolutions. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta access the same dispute process regardless of location.

Prohibited conduct and account termination

We at stray prohibit fraud, money laundering, collusion, and manipulation of markets. If we detect suspicious activity — unusual betting patterns, rapid deposits and withdrawals, or coordination with other accounts — we may freeze your account pending investigation. We reserve the right to terminate accounts that violate these terms, confiscate winnings from fraudulent wagers, and report violations to relevant authorities.

You agree not to use stray to launder funds, evade taxes, or conduct illegal activity. You agree not to share your account credentials or allow others to use your account. You agree not to place wagers on behalf of minors or in jurisdictions where such activity is prohibited. Violation of these conditions may result in permanent account termination and forfeiture of funds.

Jurisdiction and governing law

Our services are available only where local law permits. We do not offer stray in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We at stray operate under the laws of our registered jurisdiction and reserve the right to restrict access to users in jurisdictions where our services are not legally permitted.

These terms constitute the entire agreement between you and stray regarding your use of our platform. We reserve the right to modify these terms at any time. Changes take effect upon posting to our website. Your continued use of stray after changes are posted constitutes acceptance of the modified terms. If you do not agree to these terms or any modifications, you must discontinue use of stray and request account closure.