strayFrequently Asked Questions
Users reach out to us with questions across account setup, deposit and withdrawal methods, game categories, and account security. Our FAQ addresses the topics that come up most often: how to register and verify your identity, which payment channels we accept, how our games work, and what to do if you encounter access or transaction issues. We at stray keep these answers straightforward so you can find what you need without delay.
This page resolves common scenarios—from opening your first account through DANA or e-wallet to understanding how withdrawal reviews proceed. If your question involves technical troubleshooting, account access errors, or urgent transaction holds, you may need to contact our support team directly rather than rely on general FAQ answers. Answers here are descriptive and illustrative; they do not replace the detail in our Terms and Conditions or Legal Notice
Read through the sections below to find your topic. If you do not find an answer, or if your issue requires immediate action—such as a suspected account compromise, a payment dispute, or a stalled withdrawal—use the support contact method listed in the "Customer Support" section. We encourage you to review our Privacy Policy if you have questions about how we handle your personal data and payment information.
- Account and registrationhow to start, KYC verification, password recovery, account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Games and marketsfootball betting, live-dealer tables, slot games, and esports markets
- Support and securitycontacting us, account protection, and jurisdiction notice
Below we answer the questions we hear most often. Each answer is based on our standard process and policy; specific situations may vary depending on account status, payment method, or local regulations in your area.
Account and registration
No. Our terms require that each person maintain only one active account with stray. If you open multiple accounts using the same email, phone number, or identity documents, our compliance system flags them during verification, and we may restrict access or close the duplicate accounts. This policy protects against fraud and ensures fair play across our sportsbook, live-dealer tables, and slot categories. If you forget your login details, use the password-reset function instead of opening a new account. If you believe you have duplicate accounts in error, contact our support team and we will investigate and consolidate your activity.
If you notice unauthorized login attempts, unfamiliar transactions, or cannot log in despite entering the correct password, stop all activity and contact our support team immediately. We at stray take account security seriously and can freeze your account, review transaction history, and reset your password within standard response windows. Do not share your login credentials with anyone, and do not use the same password across multiple platforms. If you are in Jakarta, Surabaya, or another major city and need urgent help, reach out via the support channel listed in our FAQ support sectionWe will verify your identity and take steps to restore account integrity.
On the login page, click "Forgot your password?" and enter your registered email address. We will send a password-reset link to that email within a few moments. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the reset link expires or you continue to have trouble, our support team can verify your identity using your account email and document details, then reset your password directly. Make sure your new password is strong and unique so you can access all stray features—deposit confirmation, withdrawal requests, and game history.
Payments and transactions
We at stray accept deposits across a range of amounts via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Exact minimum and maximum limits vary by payment method and your account verification status. Once you log in, our deposit page shows the available range for each method. Most e-wallets settle instantly, while bank transfers may take a few hours depending on your bank and the time of day. If your deposit does not arrive within the expected window, check your bank or e-wallet confirmation, then contact our support team with your transaction reference. We can help trace the payment and credit your account once verification is complete.
New accounts may be eligible for an introductory offer upon first deposit; the exact terms depend on current promotions and your region. We do not list fixed bonus amounts in our FAQ because offers change periodically. Once you register and complete KYC verification, log in to your account to see what welcome promotion applies to you. Any offer will display clearly in your account dashboard or in a notification banner. Read the terms carefully—offers often carry wagering requirements, game restrictions, or time windows. If you have questions about your specific offer, our support team can clarify the conditions and how your account balance reflects the bonus.
Withdrawal requests are reviewed by our compliance team within a standard verification window. Once approved, funds are sent to your registered payment method—mobile banking, local payment, online payment, e-wallet, or your bank account. The time from approval to your account depends on the payment provider; e-wallets often credit within hours, while bank transfers may take one to two business days. If you submit a withdrawal request during a holiday such as Idul Fitri or Imlek, processing may take longer due to bank closures. You can track your request status in your account transaction history. If your withdrawal appears stuck or you do not receive it within the expected window, contact our support team with your withdrawal reference number and we will investigate.
Games and markets
Some of our slot games—such as Aviator, Sweet Bonanza, Gates of Olympus, and Fortune Tiger—offer a demo or free-play mode that does not require a deposit. Demo play lets you understand game mechanics and paylines before placing real wagers. Demo balance is virtual currency that resets if you leave; winnings in demo mode cannot be withdrawn. To access demo games, look for a "Try Free" or "Demo" button on the game tile. Once you are ready to play with real funds, log into your stray account, make a deposit via mobile banking or another payment method, and start wagering. Live-dealer tables such as blackjack, roulette, and Dragon Tiger do not offer demo play and require an active account balance.
Log into your stray account and navigate to the Football section. You will see upcoming Liga 1, Piala Indonesia, Champions League, and international matches. Select a match, review the available wagering options (win, draw, over/under, or other market types), enter your stake amount, and confirm. Your wager is placed immediately if your account balance is sufficient. Once the match concludes, results settle according to the official final score. You can view your active wagers and settled history in your account dashboard. If you have a dispute about a result or a settlement, contact our support team with your wager reference number and we will review the match data and resolve it within our standard timeframe.
We at stray offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. These games feature real dealers in a studio setting, streamed in real time to your device. You place wagers via the table interface, and the dealer conducts the game according to standard casino rules. Live-dealer tables operate during specific hours; the schedule appears in the Live Dealer section of your stray account. You need an active deposit balance to play. Network latency or connection drops may interrupt your view, but your active wager is recorded. If you experience a disconnect, our support team can confirm whether your action was registered and settle any disputes fairly.
Support and security
Our support team is available to help with account issues, payment questions, game disputes, and technical problems. You can reach us through the contact method displayed in your stray account—typically email or an in-app messaging system. When you contact us, include your account email, a local paymentef description of your issue, and any relevant reference numbers (transaction ID, wager ID, withdrawal request ID). We aim to respond within a standard timeframe; reply speed may vary depending on the volume and complexity of your request. For urgent issues such as suspected fraud or account access problems, mark your message as high priority and we will escalate it.
Our services are available only where local law permits. We do not offer stray in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you are uncertain whether you can legally use stray from your location, consult local regulations or a legal advisor before opening an account. We reserve the right to restrict or terminate access in any region where we determine that operating would violate applicable law. Your continued use of stray indicates that you accept this jurisdiction restriction and that you have verified your legal eligibility to participate.