stray Privacy Policy

This page describes what we collect when you use stray and how we keep that data protected. We at stray collect personal information to verify your identity, process your deposits and withdrawals, settle your wagers, and provide customer support. Your data is encrypted and stored securely; we do not sell your information to third parties.

When you open an account at stray, we collect your name, national ID or passport number, phone, email, and address. We verify this information against public records and your payment provider's database. We also collect transaction records — every deposit, wager, settlement, and withdrawal — to maintain compliance and resolve disputes. Our stray servers may sit outside your jurisdiction; by using our platform, you consent to this data transfer.

What we collect on stray

We collect personal data in several categories. Identity data includes your name, national ID or passport number, date of birth, and address. Contact data includes your email and phone number. Payment data includes your e-wallet account details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account information (mobile banking, local payment, online payment, e-wallet). We do not store your e-wallet password or bank PIN — those credentials remain with your payment provider. Transaction data includes every deposit, wager, settlement, and withdrawal you conduct on stray.

We also collect device and usage data. When you access stray via web or our Android application, we log your IP address, device type, browser version, and login timestamps. We use this information to detect fraud, prevent unauthorized access, and investigate disputes. We collect cookies to remember your login session and preferences. You can disable cookies in your browser settings, though this may limit stray functionality.

How we use your data

We use your data to operate stray and comply with legal requirements. We verify your identity to prevent fraud and money laundering. We process your deposits and withdrawals through your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer. We maintain transaction records to settle your wagers according to official outcomes and published rules. We use your contact information to send account notifications, settlement confirmations, and support responses.

We also use your data to improve stray. We analyze usage patterns to identify technical issues, optimize our platform, and develop new features. We may contact you to request feedback or notify you of service updates. We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. Our stray team shares your data only with payment processors, compliance officers, and law enforcement when legally required.

We at stray protect your personal data through encryption, secure storage, and strict access controls so your account remains confidential and secure.

Data protection and your rights

We at stray encrypt your data in transit and at rest using industry-standard protocols. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to stray employees who need it to perform their job. We do not store your e-wallet password or bank PIN — those credentials remain with your payment provider and are never transmitted to stray. If we detect a data breach, we notify affected users within 72 hours and cooperate with relevant authorities.

You have the right to access your personal data at any time through your stray account. You can request a copy of all data we hold about you. You can request correction of inaccurate information. You can request deletion of your data, subject to legal retention requirements — we may retain transaction records for compliance purposes even after account closure. You can object to certain uses of your data. To exercise these rights, contact our support team with your account details and specific request.

Third-party processors and data transfers

We use third-party processors to operate stray. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process deposits and withdrawals. Identity verification providers receive your ID number and address to confirm your identity. Our cloud hosting provider stores our servers and databases. These processors are contractually bound to protect your data and use it only for the purposes we specify.

Our stray servers may be located outside your jurisdiction. By using our platform, you consent to your data being transferred to and stored in these locations. We maintain the same data protection standards regardless of server location. If you do not consent to international data transfer, you should not use stray. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are subject to the same data protection policy.

Cookies and tracking

We use cookies to remember your login session, store your preferences, and track your activity on stray. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year. We use analytics cookies to understand how you use stray — which games you play, how long you stay, which features you access. This information helps us improve our platform. You can disable cookies in your browser settings, though this may prevent stray from functioning properly.

We do not use cookies to track you across other websites. We do not share your cookie data with third parties. Our stray privacy policy applies only to stray.bet; if you visit other websites, their privacy policies govern their data collection. We update this policy periodically to reflect changes in our practices or legal requirements. We notify users of material changes via email. Your continued use of stray after policy changes constitutes acceptance of the updated policy.